Emergency Water Damage Restoration for Multi-Level Home in Henderson NV

Services Provided: Water Damage
Application: Residential

Immaculate Restoration responded to an emergency water damage call in Henderson, NV at 6:00 a.m., following a major leak caused by an upstairs shower drain overflow. The water had spread quickly, affecting multiple areas of the home—including the upstairs bathroom and hallway, as well as the kitchen and other spaces on the lower level. Within an hour of receiving the call, our team was on site, ready to assess the situation and begin mitigation efforts.

This residential project presented several technical challenges due to the scale and layout of the property. The home featured 18-foot coffered ceilings and ornate 8-inch wood crown molding, both of which complicated access and required careful handling during the drying and restoration process. The water had traveled through multiple levels of the structure, causing visible damage in both ceilings and walls, particularly in the kitchen below the upstairs bathroom.

After evaluating the extent of the damage, we implemented a multi-level drying strategy using commercial-grade air movers and dehumidifiers, strategically placed to promote airflow in hard-to-reach areas. Moisture mapping confirmed saturation in both visible and concealed areas, which we addressed systematically to avoid long-term issues such as mold or structural degradation.

Throughout the project, we worked closely with the homeowner’s insurance carrier, handling all documentation and communication to ensure a smooth claims process. Our ability to coordinate directly with the insurance provider helped streamline approvals and ensured the homeowner could move forward with repairs without unnecessary delays.

Despite the architectural complexity of the home, our technicians approached the project with attention to detail and care. The large coffered ceilings and high trim work required precision to dry and preserve as much of the original materials as possible. Where removal was necessary, we ensured that all work was done cleanly and in preparation for quality rebuild.

This Henderson, NV water damage project highlights Immaculate Restoration’s commitment to fast response, technical expertise, and customer-focused service. Our team is equipped to manage complex residential restoration jobs—whether they involve emergency calls, multi-story drying, or detailed insurance coordination. We take pride in helping homeowners restore their properties with as little stress and disruption as possible, no matter the hour or challenge.